Terms of Service

1. Acceptance of Terms

By creating an account, clicking “I Agree,” or otherwise accessing or using the OpsSight platform (the “Service”), you confirm that you have read, understood, and agree to be bound by these Terms on behalf of yourself and the Agency you represent. If you do not agree to these Terms, you must not access or use the Service.

You represent and warrant that you have the legal authority to bind the Agency to these Terms. If you are accessing the Service on behalf of a government entity, additional terms may apply as required by applicable law, but these Terms remain in effect to the fullest extent permitted.

We may update these Terms from time to time as described in Section 16. Your continued use of the Service after the effective date of any update constitutes acceptance of the revised Terms.

2. Description of Service

OpsSight is a cloud-based operations intelligence platform designed for Emergency Medical Services (EMS) and fire agencies. The Service provides:

• A unified data import pipeline that ingests Computer-Aided Dispatch (CAD) records, Patient Care Reports (PCR), personnel roster data, and scheduling data from agency-uploaded files or via automated email ingestion.
• Automated data processing, normalization, deduplication, and enrichment, including pre-calculation of response time intervals, EMD classification, NFPA compliance metrics, and other derived analytics fields.
• Interactive dashboards and analytics views covering response times, call volume patterns, unit and crew performance, hospital operations, compliance reporting, and environmental data.
• Artificial intelligence-assisted data extraction for file formats that cannot be processed deterministically, with HIPAA Safe Harbor de-identification applied before any data is submitted to AI processing services.
• Configurable agency settings including unit management, station mapping, care level configuration, and email-based data ingestion.
• Automated notifications, scheduled reports, and data export capabilities.

The Service is hosted on infrastructure provided by Vercel (compute and delivery), Supabase (database and authentication), Resend (email delivery and inbound email processing), Anthropic (AI processing), and Sentry (error monitoring). These providers are subject to their own terms of service and, where applicable, execute data processing agreements with OpsSight.

3. Account Registration and Security

To use the Service, you must create an account and provide accurate, current, and complete information about your Agency. You agree to update this information promptly if it changes.

Each subscription is issued to a single agency. You may not use one subscription to serve multiple legally distinct agencies or organizations. Each agency must have its own account and subscription.

Agency accounts include one or more users with either an ADMIN or VIEWER role. ADMIN users have full access to configure the Agency account, manage users, and initiate data imports. VIEWER users have read-only access to analytics and dashboards. The Agency’s designated administrator is responsible for managing user access, including promptly removing access for individuals who are no longer authorized.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at legal@opssight.io if you suspect any unauthorized access to your account.

We reserve the right to suspend or terminate accounts that we reasonably believe are being used in violation of these Terms, or where account credentials have been compromised.

4. Subscription and Payment

Trial Period.New agencies may access the Service under a free Trial plan for fourteen (14) calendar days, limited to three (3) data imports. The Trial is provided “as-is” without warranties or support commitments. We may modify or discontinue the Trial at any time without notice. At the end of the Trial period, access to the Service will be suspended unless you upgrade to a paid subscription.

Paid Subscriptions. Paid subscription plans are currently offered at the following rates:

• Starter: $349 per month
• Professional: $599 per month
• Enterprise: Custom pricing, governed by a separate Order Form

Subscriptions are billed monthly in advance. Payment is due on the subscription anniversary date each month. By providing payment information, you authorize us (or our payment processor) to charge the applicable subscription fee on a recurring basis until your subscription is cancelled.

Auto-Renewal. Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. Cancellation takes effect at the end of the current billing period.

Price Changes.We may change subscription pricing with at least thirty (30) days’ prior written notice by email to the address on file. Price changes take effect at your next renewal date following the notice period. Continued use of the Service after the new pricing takes effect constitutes acceptance of the new pricing.

No Refunds for Partial Months. All subscription fees are non-refundable. We do not provide prorated refunds for partial billing periods, including upon cancellation or termination. If you cancel mid-period, you retain access through the end of the current paid period.

Taxes.Subscription fees are exclusive of applicable taxes. You are responsible for all taxes, duties, and governmental charges arising from your use of the Service, except for taxes based on OpsSight’s net income.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You specifically agree not to:

• Upload or submit data that you do not have the legal right to share, including data belonging to other agencies, individuals, or organizations without proper authorization.
• Upload files containing malicious code, malware, viruses, or content designed to interfere with or disrupt the Service or its infrastructure.
• Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of the Service, its underlying algorithms, or its AI models.
• Share account credentials with individuals at other agencies. Each agency must have its own subscription and account.
• Attempt to gain unauthorized access to any portion of the Service, other users’ accounts, or OpsSight’s infrastructure.
• Use the Service in any manner that violates applicable federal, state, or local laws or regulations, including HIPAA, state privacy laws, and laws governing the protection of personnel records.
• Resell, sublicense, or otherwise make the Service available to any third party without OpsSight’s prior written consent.
• Use automated scripts, bots, or scrapers to extract data from the Service at a volume or frequency that interferes with normal operation.

The Agency is solely responsible for ensuring it has the legal authority and all necessary consents, authorizations, and permissions to share data uploaded to the Service, including any data about patients, personnel, or third parties. OpsSight processes Agency data as a service provider acting on Agency instructions and does not independently verify the Agency’s authority to share such data.

6. Data Ownership and License

Agency Data Ownership.The Agency retains full ownership of all data it uploads to or generates through the Service (“Agency Data”), including CAD records, PCR data, roster information, and any other data files submitted by the Agency. OpsSight claims no ownership interest in Agency Data.

License to OpsSight. By uploading Agency Data to the Service, you grant OpsSight a limited, non-exclusive, worldwide license to process, store, parse, analyze, transform, display, and derive analytics from Agency Data solely for the purpose of providing the Service to your Agency. This license is limited to service delivery and does not permit OpsSight to sell Agency Data, share it with other agencies, or use it to train AI models.

OpsSight Intellectual Property. OpsSight owns all rights, title, and interest in and to the Service, including the platform architecture, import pipeline, analytics engine, AI processing workflows, detection and classification models, template learning system, user interface, documentation, and all other software, algorithms, and intellectual property comprising the Service. Nothing in these Terms transfers any OpsSight intellectual property rights to you.

Aggregated and De-identified Data. OpsSight may use aggregated, de-identified, and anonymized data derived from Agency Data (in a form that does not identify any individual or Agency) for the purposes of improving the Service, developing new features, and generating industry benchmarks. Such use does not grant the Agency any rights to the resulting aggregated data products.

7. HIPAA and Protected Health Information

OpsSight acknowledges that agencies using the Service may upload, transmit, or otherwise make available Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act of 1996, as amended, and its implementing regulations (collectively, “HIPAA”).

Business Associate Agreement. OpsSight functions as a Business Associate under HIPAA with respect to PHI processed through the Service. Agencies that upload PHI must execute a Business Associate Agreement (BAA) with OpsSight prior to uploading any PHI. By using the Service to upload or transmit PHI without a signed BAA, the Agency assumes sole responsibility for any resulting HIPAA violations and agrees to indemnify OpsSight as set forth in Section 13.

HIPAA Safeguards.OpsSight implements administrative, physical, and technical safeguards designed to protect PHI in accordance with the HIPAA Security Rule, including access controls, encryption at rest and in transit, audit logging, and workforce training. A copy of OpsSight’s security practices is available upon request.

Breach Notification. In the event of a breach of unsecured PHI as defined under the HIPAA Breach Notification Rule, OpsSight will notify the Agency without unreasonable delay and in no case later than sixty (60) days after OpsSight discovers the breach. The Agency is responsible for notifying affected individuals and relevant governmental authorities as required by applicable law.

Agency HIPAA Obligations. The Agency, as a HIPAA Covered Entity (or Business Associate of a Covered Entity), is responsible for ensuring its use of the Service complies with all applicable HIPAA requirements, including obtaining any necessary patient authorizations for uses or disclosures of PHI that are not otherwise permitted by the Privacy Rule.

8. AI Processing Disclosure

The Service uses artificial intelligence (specifically, Anthropic’s Claude language models) to assist with data extraction for file formats that cannot be processed deterministically. This AI processing path is triggered only when the Service’s deterministic and heuristic detection methods are unable to map an uploaded file to a known template.

HIPAA Safe Harbor De-identification. Before any data is submitted to AI processing services, OpsSight applies HIPAA Safe Harbor de-identification under 45 CFR § 164.514(b). This process removes or redacts all 18 categories of Safe Harbor identifiers, including names, addresses, dates (other than year), telephone numbers, Social Security numbers, medical record numbers, and other direct identifiers. De-identified data is processed by the AI service and the original PHI values are restored from a local lookup table after AI processing is complete. No PHI is transmitted to Anthropic or any other third-party AI provider.

Template Learning. After the first successful AI-assisted import of a given file format, the Service generates and stores a format template. All subsequent imports of the same file format are processed deterministically using the learned template, with no further AI processing required.

By using the Service, the Agency consents to this AI processing workflow as described. If the Agency wishes to opt out of AI-assisted processing for specific file types, the Agency should contact legal@opssight.io to discuss configuration options.

9. Medical and Clinical Disclaimer

Not a Medical Device. OpsSight is an operations intelligence and data analytics platform. It is NOT a medical device, clinical decision support tool, or health information system intended to influence clinical care. The Service does not meet the U.S. Food and Drug Administration’s definition of a Software as Medical Device (SaMD) and is not intended for clinical diagnosis, treatment planning, treatment selection, or any other direct patient care purpose.

Retrospective Analytics Only. All analytics, reports, dashboards, and outputs generated by the Service are retrospective and statistical in nature. They are derived from historical operational data for the purpose of administrative review, quality improvement, and operational planning. They do not constitute real-time guidance for active emergency response, medical intervention, or patient triage.

No Clinical Representations. OpsSight makes no representations, warranties, or guarantees regarding the clinical significance of any data, metric, trend, or insight produced by the Service. Nothing in the Service should be construed as medical advice, clinical guidance, or a recommendation regarding patient care.

Agency Clinical Responsibility. The Agency and its licensed medical and operational personnel are solely and exclusively responsible for all clinical, operational, and patient care decisions, regardless of any data or analytics provided by the Service. OpsSight expressly disclaims any liability for patient outcomes, clinical decisions, or operational choices made by Agency personnel in connection with or in reliance on Service outputs.

10. Data Accuracy Disclaimer

The accuracy, completeness, and reliability of all analytics, reports, and dashboards generated by the Service are directly dependent on the quality, accuracy, and completeness of the Agency Data uploaded to the Service. OpsSight does not independently validate the accuracy of Agency Data.

OpsSight does not guarantee that analytics outputs will be error-free, complete, or accurate. Factors that may affect data quality include, but are not limited to: incomplete CAD records, inconsistent unit naming conventions, missing timestamps, data entry errors in source systems, and mismatched field mappings during import.

The Agency is solely responsible for verifying the accuracy and completeness of its source data and for validating Service outputs before relying on them for operational, administrative, regulatory, or quality improvement purposes. OpsSight provides tools to assist with data quality review (including completeness scores and failed import records) but these tools do not substitute for the Agency’s own data governance processes.

11. Limitation of Liability

Liability Cap.To the maximum extent permitted by applicable law, OpsSight’s total cumulative liability to the Agency arising out of or related to these Terms or the Service, regardless of the form of action (whether in contract, tort, negligence, strict liability, or otherwise), shall not exceed the total fees paid by the Agency to OpsSight in the twelve (12) calendar months immediately preceding the event giving rise to the claim.

Exclusion of Consequential Damages. In no event shall either party be liable to the other for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of revenue, loss of profits, loss of business, loss of data, or loss of goodwill, even if such party has been advised of the possibility of such damages.

Force Majeure.Neither party shall be liable for any failure or delay in performance resulting from causes beyond that party’s reasonable control, including natural disasters, acts of government, civil unrest, labor disputes, internet outages, third-party infrastructure failures, or other force majeure events.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by applicable law.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OPSSIGHT EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• NON-INFRINGEMENT;
• TITLE;
• ACCURACY OR COMPLETENESS OF DATA OR OUTPUTS;
• UNINTERRUPTED OR ERROR-FREE OPERATION;
• COMPATIBILITY WITH ANY PARTICULAR SYSTEM OR WORKFLOW.

OpsSight does not warrant that the Service will meet the Agency’s specific requirements or that defects will be corrected within any particular timeframe. The Agency assumes the entire risk as to the quality, performance, and results obtained from using the Service.

13. Indemnification

The Agency agrees to defend, indemnify, and hold harmless OpsSight, its owners, officers, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Agency Data uploaded to the Service, including any claim that such data infringes or misappropriates any third-party rights, violates HIPAA or any other applicable privacy law, or was uploaded without proper authorization.
• The Agency’s use of Service analytics, reports, or outputs for any clinical, operational, administrative, or other decision-making purpose.
• The Agency’s violation of any applicable federal, state, or local law or regulation, including HIPAA, in connection with its use of the Service.
• The Agency’s breach of any representation, warranty, or obligation under these Terms.
• Any third-party claim arising from the Agency’s operational decisions made in connection with or in reliance on Service outputs.

OpsSight reserves the right to assume exclusive control of the defense of any matter subject to indemnification, at the Agency’s expense. The Agency agrees to cooperate with OpsSight’s defense of such claims.

14. Termination

Termination by Agency. The Agency may cancel its subscription at any time through the account settings or by providing written notice to legal@opssight.io. Cancellation takes effect at the end of the current billing period. No refunds are issued for unused portions of a paid period.

Termination by OpsSight. OpsSight may terminate a subscription with thirty (30) days’ written notice for any reason. OpsSight may terminate a subscription immediately and without notice upon: (a) Agency’s material breach of these Terms, including violation of the Acceptable Use policy; (b) non-payment of subscription fees after reasonable notice; (c) Agency’s insolvency, bankruptcy, or cessation of business operations; or (d) conduct that poses a security or compliance risk to OpsSight or other users of the platform.

Effect of Termination. Upon termination or expiration of a subscription:

• The Agency’s access to the Service will be suspended at the end of the applicable notice or billing period.
• Agency Data will remain available for export for thirty (30) days following the effective date of termination (the “Export Window”). After the Export Window, OpsSight will permanently delete Agency Data from its systems in accordance with its data retention and deletion procedures.
• OpsSight has no obligation to retain Agency Data beyond the Export Window.

Survival. The following sections survive termination: Section 6 (Data Ownership — as to IP ownership), Section 9 (Medical and Clinical Disclaimer), Section 11 (Limitation of Liability), Section 12 (Disclaimer of Warranties), Section 13 (Indemnification), Section 17 (Governing Law and Dispute Resolution), and this survival clause.

15. Data Export and Portability

During an active subscription, the Agency may export its Agency Data at any time through the Service’s data export features. Standard export formats include CSV (comma-separated values). OpsSight does not guarantee export availability in proprietary or third-party CAD/NFIRS formats but will make reasonable efforts to provide data in a machine-readable, standard format.

OpsSight is not responsible for any data loss or corruption that occurs during export or as a result of the Agency’s use of exported data in third-party systems.

Following termination, the Agency has a thirty (30) day Export Window as described in Section 14. OpsSight will make reasonable efforts to facilitate data export requests submitted during the Export Window. After the Export Window closes, OpsSight has no obligation to restore, export, or return Agency Data.

16. Modifications to Terms

OpsSight may modify these Terms at any time. For non-material changes (such as clarifications, typographical corrections, or changes that do not adversely affect the Agency’s rights), OpsSight will update the “Last updated” date at the top of these Terms, and continued use of the Service following such update constitutes acceptance.

For material changes — including changes to pricing, liability provisions, data rights, or HIPAA-related provisions — OpsSight will provide at least thirty (30) days’ prior written notice by email to the Agency’s account email address. Material changes that adversely affect Agency rights may require affirmative in-product consent before the Agency can continue using the Service.

If the Agency does not agree to material changes to these Terms, the Agency may terminate its subscription before the effective date of the changes without penalty other than any fees accrued for the current billing period.

17. Governing Law and Dispute Resolution

These Terms and all disputes arising out of or related to them or the Service shall be governed by the laws of the State of Texas, without regard to its conflict of laws principles.

Binding Arbitration.Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration administered in Harris County, Texas, under the commercial arbitration rules of the American Arbitration Association (AAA). The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Small Claims Exception. Either party may bring a claim in small claims court in Harris County, Texas, for disputes within the applicable monetary limits of that court, provided the matter remains in small claims court and proceeds only on an individual basis.

Government Entities. To the extent the Agency is a governmental body subject to mandatory dispute resolution or venue requirements under applicable law, such requirements shall govern and take precedence over the arbitration provision above.

Informal Resolution. Before initiating arbitration or any legal proceeding, both parties agree to attempt good-faith informal resolution by contacting legal@opssight.io and providing a written description of the dispute. The parties will have thirty (30) days from the date of the written notice to attempt informal resolution.

18. Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect, and the invalidity or unenforceability of any provision shall not affect the validity of the remaining provisions.

19. Entire Agreement

These Terms, together with the following documents incorporated by reference, constitute the entire agreement between the Agency and OpsSight with respect to the Service and supersede all prior and contemporaneous agreements, representations, and understandings:

• Privacy Policy— governing OpsSight’s collection and use of personal data
• Business Associate Agreement (BAA) — if executed by the Agency, governing the handling of Protected Health Information
• Order Form — for Enterprise subscriptions, to the extent applicable

In the event of any conflict between these Terms and the BAA with respect to the handling of PHI, the BAA controls. In the event of any conflict between these Terms and an Enterprise Order Form, the Order Form controls for the specific terms addressed therein.

20. Contact Information

For questions about these Terms, to request a Business Associate Agreement, or to report a legal concern, please contact:

We will make reasonable efforts to respond to legal inquiries within five (5) business days.